You may request a refund within 14 days of purchase if the file you received does not work as described on this site — for example, it will not open in Excel or Google Sheets as stated, or a listed sheet or section is missing or clearly broken.
How to request a refund
Email shoes@mail.grokbot.com within 14 days of your purchase. Please include your order or payment reference and a brief note about what did not work. We may ask a follow-up question so we can fix the file for others.
How refunds are paid
If the request qualifies, we will refund the amount you paid, through the original payment method, as soon as the processor allows. Processor fees are sometimes not returned to us; we will still refund your full purchase price.
What this policy does not cover
This policy does not cover a change of mind after you have successfully downloaded and opened a working file, or problems caused by using the file in unsupported software. If you run into trouble opening a file, email us first — we will try to help.